Help & FAQ

Free, no account: the browser extensions for Chrome/Edge/Opera and Firefox, and the web proxy. Both route your browsing through our servers so sites see our IP, not yours.

PRO ($4.99/mo billed yearly, $9.99 monthly): full-device VPN in the US, UK, Germany and Japan via the official OpenVPN apps, unlimited bandwidth, network-level ad and tracker blocking, and dedicated servers instead of shared free ones — on every device you own.

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• Web proxy — fastest possible start. Nothing to install; only the pages you open inside it are proxied.
• Browser extension — one click, and everything in that browser goes through Stealthy.
• PRO VPN — everything on the whole device (apps included), encrypted, with a country of your choice.

Many people use the extension day to day and turn on the VPN for public Wi-Fi.

Install from your browser's official store — Chrome, Edge or Opera, or Firefox. Pin the icon, click it, pick a server, and you're proxied. Edge and Opera use the Chrome Web Store version; both support Chrome extensions natively.

PRO subscribers: open the extension's options and sign in with your PRO login to unlock the dedicated servers.

No — the web proxy and the extensions' free servers work with no signup at all. An account only exists once you subscribe to PRO, and it's created automatically when your payment goes through.

Reset it yourself in under a minute — no need to contact anyone:

1. Open stealthy.co/account/reset.
2. Enter your username or the email address you subscribed with.
3. Click the link in the email we send. It works once and expires after 30 minutes.
4. Choose a new password (at least 8 characters), then update it in your OpenVPN app and the extension.

Send me a reset link

• Check spam/junk and any "Promotions" tab — it comes from [email protected].
• Make sure you entered the address you paid with (PayPal buyers: that's your PayPal email).
• Links expire after 30 minutes and work once — if you clicked an old one, just request a fresh link.
• Try your username instead of your email, in case the address on file differs.

Still nothing after 15 minutes? That's a genuine last-resort case — see still stuck at the bottom of this page.

Sign in at stealthy.co/account and use the Change password box. The change takes effect immediately, so update any saved logins in your OpenVPN app and the extension right after.

Changing your password also cuts off anyone else using your login — the quickest fix if you ever shared it.

Both work. Your username and the email you subscribed with are accepted everywhere you sign in — the account page, the VPN, and the extensions. Your username is shown at the top of your account page once you're signed in.

Your account is created the moment the payment clears, and the welcome email carries a generated password. If it didn't reach you, you can still get in without waiting for us:

1. Check spam/junk for a message from [email protected].
2. Go to stealthy.co/account/reset and enter the email you paid with — that sets a password on the account the payment created.
3. Sign in at stealthy.co/account to confirm your plan and renewal date.

Claim my account

Yes — one PRO subscription covers every device you personally use: phone, tablet, laptop, desktop, and the browser extensions. Same username and password everywhere; there are no licence keys or seat files to manage.

You cancel it yourself, and it takes effect at the end of the period you already paid for — no email required.

Paid by card (Stripe): sign in at stealthy.co/account and click Manage billing on Stripe. Cancel, change card, or download invoices there.

Paid with PayPal: cancel in PayPal → Automatic payments and look for “Stealthy”. PayPal is the only place a PayPal subscription can be stopped.

Not sure which you used? Sign in — your account page shows the right option for your subscription.

Open my billing

Card subscriptions: account page → Manage billing on Stripe → update the payment method. PayPal subscriptions: change the funding source in PayPal → Automatic payments.

We never see or store your card number — Stripe and PayPal handle it end to end.

Card: the Stripe billing portal (via your account) lists every invoice as a downloadable PDF. PayPal: open the transaction in your PayPal activity and print or download it there.

$9.99/month, or $4.99/month billed yearly — the yearly plan saves more than 50%. Both include a 3-day free trial and a 30-day money-back guarantee, and you can cancel anytime.

Payment is by card (Stripe) or PayPal. See the plans.

PRO carries a 30-day money-back guarantee. Do this first so nothing renews while it's being sorted:

1. Cancel the subscription — Stripe portal via your account, or PayPal → Automatic payments.
2. Then ask for the refund itself — a refund is one of the few things that genuinely needs a human, so see still stuck below and include the date and last 4 digits (card) or the PayPal transaction ID.

Almost always one of two things, and you can check both yourself in a minute:

• Two subscriptions. Signing up once with a card and once with PayPal creates two. Check your account (card) and PayPal → Automatic payments, and cancel the one you don't want.
• The last period. Cancelling stops the next renewal; a charge made just before it still stands and you keep access until the paid-through date shown on your account page.

If neither explains it, that's a real last-resort case — see still stuck.

Your account stays; PRO access stops at the paid-through date on your account page. The free extensions and the web proxy keep working, and resubscribing on the PRO page reactivates the same login.

OpenVPN Connect — the official OpenVPN client — on Windows, Mac, Android and iPhone; NetworkManager or the openvpn package on Linux. Open-source alternatives like OpenVPN for Android and Tunnelblick work just as well.

We ship no installer of our own on purpose: the OpenVPN clients are open source, audited, and maintained by people who do nothing else. Your subscription pays for the network, not for wrapper software.

Open the setup guide

Type stealthy.co and we pick the closest location for you. For a specific country use us.stealthy.co, uk.stealthy.co, de.stealthy.co or jp.stealthy.co — add -noads (for example us-noads.stealthy.co) for the ad-blocking version.

Then sign in with your PRO username and password; the profile imports itself. Prefer files? Download any .ovpn from the setup guide.

The VPN checks your PRO login every time you connect, so this is nearly always credentials or subscription status:

1. Sign in at stealthy.co/account. If that fails too, reset your password — that fixes it in most cases.
2. If it signs in, check Status and Paid through. An expired or cancelled subscription is refused at connect time.
3. Just changed your password? The OpenVPN app has cached the old one — delete the saved password in the app's profile settings and enter the new one.
4. Retype rather than paste: a trailing space from copy-paste is a classic cause.

Check my account

1. Disconnect, pick a different location (say uk.stealthy.co instead of us), and reconnect — one location can be busy or blocked on your network.
2. Restart the OpenVPN app fully, then reconnect. On Android, re-accept the VPN permission prompt.
3. On an ad-blocking profile, check whether the site you need depends on a blocked ad/tracker domain — try the same location without -noads.
4. Turn off any second VPN, proxy, or "private relay" feature — two tunnels at once break each other.

• Pick the location nearest you — distance costs more speed than anything else.
• Test on 5 GHz Wi-Fi or a cable; a busy 2.4 GHz network throttles the tunnel, not us.
• Try another country: a single server can be congested at peak hours.
• Compare against a no-VPN speed test — if both are slow, the bottleneck is your connection.

PRO bandwidth is unlimited and PRO servers aren't shared with free users.

It's chosen by which profile you connect to: the -noads addresses (us-noads.stealthy.co and friends, or noads.stealthy.co for auto-pick) filter ads and trackers at the network level, before they reach your device. The plain addresses don't filter.

Import both in your OpenVPN app and switch whenever you like.

Anything that accepts a standard OpenVPN profile works: download the .ovpn for your location from the setup guide, upload it into the device's VPN client, and use your PRO login. Devices with no OpenVPN client (Apple TV, most smart TVs) need a router or hotspot that carries the tunnel for them.

1. Toggle it off and on from the toolbar icon, then reload the page (Ctrl/Cmd+Shift+R).
2. Check on a site like whatismyip in a fresh tab — cached pages lie.
3. Another proxy/VPN extension will win the fight for the browser's proxy settings; disable the others.
4. Corporate or school machines can lock proxy settings by policy — the VPN or the web proxy gets around that.
5. Reinstall from the store if the icon shows an error state.

Open the extension's options and sign in with your PRO username and password. The dedicated PRO locations then appear alongside the free ones. Same login as the VPN and your account page.

Chrome, Edge and Opera install the same build from the Chrome Web Store (get it here). Firefox has its own add-on (get it here) because Firefox exposes a different proxy API. Safari isn't supported — on Mac, use the PRO VPN or the web proxy.

To route requests through a proxy, a browser extension has to be allowed to see and redirect them — that's what the proxy permission means. Settings stay in your browser's local storage; nothing about your browsing is sent to us beyond the request that asks which proxy server to use. See the privacy policy.

Type a URL and we fetch the page through our servers and hand it back to you, so the site sees our IP. It protects only what you load inside that page — other tabs, other browsers and other apps on your device are untouched. For everything on the device, use the PRO VPN.

1. Reload once — the first request to a heavy site can time out while it warms up.
2. Sign-in flows (Google especially), banking, and DRM video deliberately refuse proxied browsers. That's the site's choice, not a fault at our end.
3. Try the site's mobile or basic version, or open it in a fresh proxy tab.
4. Still broken? The extension or the PRO VPN proxies at a lower level and handles sites the web proxy can't.

Free, no account, no time limit. It's shared infrastructure, so it's slower than PRO at busy times and isn't meant for HD streaming or big downloads — that's what PRO's unlimited-bandwidth servers are for. Ads and trackers are blocked on every request that passes through.

Short clips usually play. Netflix, Disney+ and similar services use DRM that will not run through a web proxy at all, and streaming platforms actively block proxy IP ranges — a device-level VPN is the right tool there.

No browsing activity, IP addresses, DNS queries or connection timestamps are logged across the VPN servers and proxy infrastructure. The web proxy keeps short-lived technical logs for abuse prevention and capacity planning; they contain no IP address, browser identity, or pages visited, and are deleted automatically within days. Full detail in the privacy policy.

Your email address and subscription status — that's what runs the account. Payments are handled by Stripe or PayPal and we never see your full card number. Passwords are stored hashed, never in readable form.

The PRO VPN runs on OpenVPN, using the official open-source clients. The web proxy is built on open-source projects, credited with their licences on the web proxy's credits page. We'd rather you trust audited software than take our word for it.

Cancel your subscription first — account page for card, or PayPal → Automatic payments. Deleting the account record itself has to be done by a human, so send the request from the address on the account as described under still stuck.